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Law of Inevitable Extinction (LIE)

Law of Inevitable Extinction (LIE)
Companies that oppose their Buyer's interests in any way, view them as revenue first, constrain their choices and manipulate them to purchase, will not survive the Competitive Cliff, as their Buyers drop them for their competitors.
Companies that deliver experiences which their Buyers do not like, end up without those Buyers.

Question: if the Buyer hates the buying experience the salesperson is giving them, why would they think the experience as a Customer of the company will be any better?
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