Mon, Jul 14
|Zoom® meeting
Read Their Minds (Almost): Use Empathy to Understand Needs
Improve your skills in using empathetic language and demonstrating a deep understanding of buyer concerns.
Live, Instructor-Led Training
Jul 14, 2025, 4:30 PM – 5:00 PM EDT
Zoom® meeting
Session Information
Read Their Minds (Almost): Use Empathy to Understand Needs
In this VirtualSellingX™ Free Sales Training Session, learn how to demonstrate a deep understanding of your Buyer's needs by employing empathetic language that resonates with their daily challenges.
REALITY™ Literal is the Action of the Expert Seller proving their understanding through the use of empathetic, mind-reading phrases. Examples include statements like “I know there are 10,000 things on your to-do list,” “You don't know me” for new Buyer communications, “Have I caught you at a bad time” during phone calls, and “I know you cannot return every call like this.” Importantly, it involves never saying “I know you’re busy” and avoiding the phrase “call me back.”
Key learning points:
Empathetic Phrasing; use language that acknowledges the Buyer’s reality and daily challenges.
Avoid Clichés; steer clear of overused phrases like “I know you’re busy.”