Read Their Minds (Almost): Use Empathy to Understand Needs

Read Their Minds (Almost): Use Empathy to Understand Needs

In this VirtualSellingX™ Free Sales Training Session, learn how to demonstrate a deep understanding of your Buyer's needs by employing empathetic language that resonates with their daily challenges.

REALITY™ Literal is the Action of the Expert Seller proving their understanding through the use of empathetic, mind-reading phrases. Examples include statements like “I know there are 10,000 things on your to-do list,” “You don't know me” for new Buyer communications, “Have I caught you at a bad time” during phone calls, and “I know you cannot return every call like this.” Importantly, it involves never saying “I know you’re busy” and avoiding the phrase “call me back.”

Key learning points:

• Empathetic Phrasing; use language that acknowledges the Buyer’s reality and daily challenges.
• Avoid Clichés; steer clear of overused phrases like “I know you’re busy.”
• Mind-Reading Statements; employ phrases that show you understand the Buyer’s perspective and constraints.
• Respectful Communication; never instruct the Buyer to call you back, showing respect for their time and priorities.
• Building Rapport; create a connection by demonstrating genuine understanding and empathy.

Improve your ability to connect with Buyers through empathetic communication, ensuring they feel understood and respected, which in turn fosters stronger, more trusting relationships.